Web Survey Bibliography
Background: High response rates to patient surveys are important for ensuring that results are representative of the views of their local population. In the English NHS Patient Survey Programme, areas with high ethnic diversity and younger populations have lower response rates, with London-based organisations having the lowest response rates in England. One reason commonly cited for this reduced response rate is the higher proportion of patients in the areas for whom English is not their rst language.
Objective: To investigate if o ering the option to complete the inpatient questionnaire online in English or a number of other commonly spoken languages helps to increase response rates, particularly for hard-to-reach groups.
Methods: This online pilot survey was run alongside the national 2008 Inpatient Survey. Five London hospital organisations each generated an additional sample of 500 recent inpatients. Identical questionnaires were mailed to all patients but the additional sample were given the opportunity to complete the questionnaire online, in English or one of the ten most commonly spoken non-English languages in London. These participants were also able to call a free telephone number to request a paper copy of the translated questionnaire (in one of the ten non-English languages).
We compared the response rates and response patterns of the additional sample to the 2008 National Inpatient Survey sample to investigate the e ect of providing an online completion option in the native language of the participants and uptake of telephone translation services.
Results: In four of the ve participating organisations there was no di erence between overall response rates for the online completion option and national survey samples. Generally, uptake of the online option was low in all languages (1% of sample), especially so for non-English completion (0.2%). Cost per response was unacceptably high for this research. Telephone completion of the questionnaire, in up to 127 languages, has traditionally been off ered in the National Inpatients Survey. Uptake of this option in a non-English language halved from 2007 to 2008, with no di erence between the online and national samples.
Conclusions: O ering an online completion option did not increase response rates to the survey overall, nor did providing translated questionnaires speci cally improve the response rates for those from non-White ethnic groups. There are issues other than the language spoken which result in decreased response rates for those from non-White ethnic groups.
Conference homepage (abstract)
Web survey bibliography (286)
- Paradata as an aide to questionnaire design: Improving quality and reducing burden; 2017; Timm, E.; Stewart, J.; Sidney, I.
- Targeted letters: Effects on sample composition and item non-response; 2017; Bianchi, A.; Biffignandi, S.
- Using Mixed Methods to Research the Professional Development Needs of English Teacher Educators in PCET...; 2017; Eliahoo, R.
- The Failure of the Polls: Lessons Learned from the 2015 UK Polling Disaster; 2017; Sturgis, P.
- Web based health surveys: Using a Two Step Heckman model to examine their potential for population health...; 2016; Morrissey, K.; Kinderman, P.; Pontin, E.; Tai, S.; Schwannauer, M.
- Fieldwork Effort, Response Rate, and the Distribution of Survey Outcomes: A Multilevel Meta-analysis; 2016; Sturgis, P.; Williams, Jo.; Brunton-Smith, I.; Moore, J.
- Gamifying. Not all fun and games; 2016; Stubington, P.; Crichton, C.
- Are interviews costing £0.08 a waste of money? Reviewing Google Surveys for Wisdom of the Crowd...; 2016; Roughton, G.; MacKay, I.
- Observations from Twelve Years of an Annual Market Research Technology Survey; 2016; Macer, T.; Wilson, S.
- FocusVision 2015 Annual MR Technology Report; 2016; Macer, T., Wilson, S.
- Last Year Your Answer Was … The Impact of Dependent Interviewing Wording and Survey Factors on...; 2016; Al Baghal, T.
- Gamifying Questions Using Text Alone; 2016; Cape, P. J.
- Eye-tracking Social Desirability Bias; 2016; Kaminska, O.; Foulsham, T.
- Assessing targeted approach letters: effects in different modes on response rates, response speed and...; 2016; Lynn, P.
- Report of the Inquiry into the 2015 British general election opinion polls; 2016; Sturgis, P., Baker, N., Callegaro, M., Fisher, St., Green, J., Jennings, W., Kuha, J., Lauderdale, B...
- The Validity of Surveys: Online and Offline; 2016; Wiersma, W.
- Revisiting “yes/no” versus “check all that apply”: Results from a mixed modes...; 2016; Nicolaas, G.; Campanelli, P.; Hope, S.; Jaeckle, A.; Lynn, P.
- Adapting Labour Force Survey questions from interviewer-administered modes for web self-completion in...; 2015; Betts, P.; Cubbon, B.
- Recent Books and Journals Articles in Public Opinion, Survey Methods, Survey Statistics, and Big Data...; 2015; Callegaro, M.
- Are Fast Responses More Random? Testing the Effect of Response Time on Scale in an Online Choice Experiment...; 2015; Boerger, T.
- Using equivalence testing to disentangle selection and measurement in mixed modes surveys ; 2015; Cernat, A.
- Polling Error in the 2015 UK General Election: An Analysis of YouGov’s Pre and Post-Election Polls...; 2015; Wells, A.; Rivers, D.
- The Cathie Marsh lecture: What does the failure of the polls tell us about the future of survey research...; 2015; Sturgis, P., Matheson, J.
- Understanding Society Innovation Panel Wave 7: Results from Methodological Experiments; 2015; Blom, A. G.; Burton, J.; Booker, C. L.; Cernat, A.; Fairbrother, M.; Jaeckle, A.; Kaminska, O.; Keusch...
- Email subject lines and response rates to invitations to participate in a web survey and a face-to-face...; 2015; Sappleton, N.; Lourenco, F.
- Validity of Internet-Based Longitudinal Study Data: The Elephant in the Virtual Room; 2015; Pugh, C. A.; Summers, K. M.; Bronsvoort, M. C.; Handel, I. G.; Clements, D. N.
- Challenges with Online Research for Couples and Families: Evaluating Nonrespondents and the Differential...; 2015; Busby, D. M.; Yoshida, Ke.
- Gamification in market research: Increasing enjoyment, participant engagement and richness of data,...; 2015; Bailey, P.; Pritchard, G.; Kernohan, H.
- Going Online with a Face-to-Face Household Panel: Effects of a Mixed Mode Design on Item and Unit Non...; 2015; Burton, J.; Jaeckle, A.; Lynn, P.
- Adapting an interviewer - administered survey for web self - completion in a mixed - mode design ; 2015; Betts, P.; Cubbon, B.
- Technology and Reporting of Daily Activities – Considerations for Analysis of Behaviours in Mixed...; 2015; Fisher, K.; Gershuny, J.
- Measurement Error in Discontinuous Online Survey Panels: Panel Conditioning and Data Quality; 2015; Atkeson, L. R.; Adams, A. N.; Karp, J. A.
- The importance of scale direction between different modes; 2015; Agalioti-sgompou, V.
- The effect of response formats on data quality and comparability across online PC and smartphone surveys...; 2015; Cleary, A.; Allum, N.; Kolbas, V.
- A web-based survey of United Kingdom sedation practice in the intensive care unit; 2015; Yassin, S. M., Yassin, J., Terblanche, M., McKenzie, C. A.
- The Use of Cognitive Interviewing Methods to Evaluate Mode Effects in Survey Questions; 2014; Gray, M., Blake, M., Campanelli, P.
- FocusVision 2014 Annual MR Technology Report; 2014; Macer, T., Wilson, S.
- Do your own online surveys. DYI and self serve market research; 2014; Cary, N.
- Nonprobability Web Surveys to Measure Sexual Behaviors and Attitudes in the General Population: A Comparison...; 2014; Erens, B.; Burkill, S.; Couper, M. P.; C., Clifton, S., Tanton, C., Phelps, A., Datta, J., Mercer,...
- 640 Current trends in management of high-risk prostate cancer in Europe: Results of a web-based survey...; 2014; Briganti, A., Isbarn, H., Ost, P., Ploussard, G., Sooriakumaran, P., Van Den Bergh, R.C.N., Van Oort...
- Is Vague Valid? The Comparative Predictive Validity of Vague Quantifiers and Numeric Response Options...; 2014; Al Baghal, T.
- Improving Survey Response Rates in Online Panels Effects of Low-Cost Incentives and Cost-Free Text Appeal...; 2014; Pedersen, M. J., Nielsen, C. V.
- The role of email addresses and email contact in encouraging web response in a mixed mode design ; 2014; Cernat, A., Lynn, P.
- Mixed-mode surveys of the general population - Results from the European Social Survey mixed-mode experiment...; 2014; Park, A., Humphrey, A.
- Measurement effects between CAPI and Web questionnaires in the UK Household Longitudinal Study; 2014; Lynn, P., Vannieuwenhuyze, J. T. A.
- Role of mode in respondents’ decisions to participate in IP5: findings from a qualitative follow...; 2014; Collins, D., Mitchell, Ma.
- Understanding Society Innovation Panel Wave 6: results from methodological experiments; 2014; Allum, N., Auspurg, K., Blake, M., Booker, C. L., Crossley, T. F., D'ardenne, J., Fairbrother, M., Iacovou...
- The untold story of multi-mode (online and mail) consumer panels; 2014; McCutcheon, A. L., Rao, K., Kaminska, O.
- A critical review of studies investigating the quality of data obtained with online panels based on...; 2014; Callegaro, M., Villar, A., Yeager, D. S., Krosnick, J. A.
- Recent Books and Journals in Public Opinion, Survey Methods, and Survey Statistics; 2014; Callegaro, M.